Fybcom Business Communication Sem 1 Chapter 6 Notes
(Listening Skills)
Q1 A) Choose the correct answer:
1) Listening is said to be _____________.
a) a positive act
b) a passive skill
c) a difficult skill
d) an unnecessary skill
2) ______________ can be solved when individuals or groups listen to each other.
a) word games
b) puzzles
c) tricks
d) problems
3) Management is Interested in Listening to ____________.
a) music to keep the employees entertained
b) grapevine to hear view points of employees
c) tapes with religious songs to keep employees motivated
d) world news
4) Effective speakers ______________ for a moment before an important point.
a) pause
b) smile
c) frown
d) scream
5) Silence indicates ______________.
a) a play of words
b) negation of words
c) indifference
d) respect for the listener
6) Listening is a _______________ effort by the receiver to perceive and understand the message.
a) unconscious
b) conscious
c) universal
d) passive
7) _____________ is undesirable when a speaker is talking.
a) silence
b) distractions
c) attentiveness
d) feedback
8) _____________ is a tool requiring skillful usage.
a) silence
b) distractions
c) attentiveness
d) feedback
Q1 B) Match the following columns:
| Column A | Column B (Answers) |
| 1. Silence | Listening in between the lines |
| 2. Intellectual listening | Listening with eyes closed |
| 3. Fake listening | Providing lip service while while attending to other chores |
| 4. Marginal listening | Listening inattentively |
| 5. Good listening | Needs mental discipline |
Q1 C) Fill in the blanks in the following sentences :
1) We can no longer afford the luxury of a Bad Listener On our payrolls.
2) One Bad Listener can cause more damage than all good listeners compensate for.
3) In this world, there is not such thing as a uninteresting subject, the are only Bad Listener.
4) Good Listener helps you to concentrate and forces you to try to understand what is being said.
5) Good listening is not a negative or passive behaviour it is a Positive activity.
Q1 D) State whether the following statements are true or false :
1) Pause by speakers before an important point creates suspense – True.
2) Listening involves simple hearing – False.
3) Listening enables understanding of a message – True.
4) Interruption by the listener with a question during a presentation is sign of good listening – False.
5) Management must not listen to employees while framing their plans and policies – False.
6) Summarizing and evaluating helps the listener to check whether .. he has understood the ideas expressed by the speaker – True.
7) A listener should not come prepared for a talk or a discussion – False.
8) Silence always builds walls among people – True
You can download the Business Communication book pdf –
Click here
Related Posts :
FYBCOM Subjects
SYBCOM Subjects
TYBCOM Subjects
FYBCOM Syllabus
SYBCOM Syllabus
TYBCOM Syllabus
FYBCOM books pdf
SYBCOM books pdf
TYBCOM Books Pdf