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FYBCOM Business Communication Sem 1 Chapter 3 Notes | FYBAF | FYBMS | Mumbai University

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FYBCOM Business Communication Sem 1 Chapter 3 Notes
FYBCOM Business Communication Sem 1 Chapter 3 Notes

FYBCOM Business Communication Sem 1 Chapter 3 Notes (Communication at Workplace)

Q1) Choose the correct answers:

1) Forms of communication in which words are used to are convey messages referred to as _____________ .
a) Visual
b) Verbal
c) Non-verbal

2) When a message is expressed using gestures or signs, it is _____________ Communication.
a) Oral
b) Verbal
c) Non-verbal

3) Visual communication uses ______________ to communicate messages.
a) pictures
b) language
c) signs

4) One of the greatest advantages of ______________ communication is that it leads to accountability.
a) oral
b) nonverbal
c) written

5) Know your ________________ for effective communication.
a) neighbour
b) friend
c) audience

6) Informal communication consists of ________________.
a) vertical communication
b) horizontal communication
c) communication through grapevine
d) diagonal communication

7) _______________ communication cannot be trusted fully.
a) vertical
b) horizontal
c) diagonal
d) grapevine.

8) The fastest means of communication _________________.
a) vertical
b) horizontal
c) diagonal
d) grapevine.

Q1 B) State whether the following statements are true or false :
1) Paralanguage must be expressed consciously – True
2) Loudness or softness of the tone of voice bring about a sense of e desirability or undesirability of the message – True
3) Written communication is useful for conveying secrets – False
4) Oral communication becomes a permanent record – False
5) Colours cannot convey messages – False
6) Horizontal communication often leads to ego clashes – False
7) Distortion of message takes place when lines of communication are short – False
8) Horizontal communication consists of upward and downward communication – False
9) Suggestions and grievances are a part of downward communication – False

Q1 C) Match the following columns :

Column AColumn B
1)Verbal Communication Oral and written communication
2) Written communication Delayed communication
3) HierarchyLevels of authority and power
of an organisation
4) Diagonal communication Bypass Authority
5) Proximics Study of space dynamics in
6) KinesicsStudy of body language
7) ParalanguageStudy of voice volume, pitch and
speed of speaking
8) Face to face communicationVerbal and nonverbal
9) Vertical communicationCommunication between seniors
and Juniors
10) Horizontal communicationCommunication between equals
11) OculesicsStudy of eye contact

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